Welcome to pnw billiards Terms & Policies

Your Time Matters—And So Does Ours

We’re honored to be trusted with your pool table service. To ensure smooth scheduling and respectful use of everyone’s time, we’ve implemented the following policy for reschedules and site readiness:

Rescheduling Guidelines

We understand that life happens! We’re happy to reschedule your service with at least 72 hours notice. However, due to the coordination involved in routing, equipment, and crew assignments, a $250 rescheduling fee may apply under the following circumstances:

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• The pool table is not in its final location on the day of service, and this was not previously communicated.
   
• Our crew is kept waiting at the job site for more than 30 minutes due to no point of contact or site inaccessibility.
   
• Photos or details provided at the time of booking are inaccurate, and the job cannot be completed as expected.
   

We value your time—and ours. We ask that you double-check the readiness of your space and ensure someone is on-site to receive the crew.

We rely on the details you provide at booking to schedule the correct crew, tools, and time allotments. If additional or unexpected labor is required upon arrival, additional fees may apply, or we may need to reschedule the service.

We’re honored to be trusted with your pool table service. To ensure smooth scheduling and respectful use of everyone’s time, we’ve implemented the following policy for reschedules and site readiness:

Rescheduling Fee Disclaimer - Please Read:

Due to the sensitive nature of our scheduling process and the coordination required across multiple jobs and clients, a rescheduling fee of $500.00 will apply if any of the following occur:

Triggers For Immediate Rescheduling & Fee

1. Pool Table Not Set in Final Location
   If your pool table is not fully set in place on the day of service and we were not informed of this in advance, your appointment will be immediately rescheduled.
    
2. No Point of Contact / Site Inaccessibility
   If no one is present on-site and our team is kept waiting beyond 30 minutes with no communication, we will be forced to reschedule.
    
3. Inaccurate or Misleading Photos / Information
   If the photos submitted or the information provided at the time of booking do not match the actual site conditions, this will trigger a same-day rescheduling.

We rely on the details you provide at booking to schedule the correct crew, tools, and time allotments. If additional or unexpected labor is required upon arrival, additional fees may apply, or we may need to reschedule the service.

We want you to feel confident in every purchase made through PNW Billiards—whether you're investing in a pool table, accessories, or Signature Set-Up™ services. Below you’ll find the key guidelines related to purchases, warranties, and returns.

Due to the custom nature of our services, labor, and select inventory items, all sales are final unless otherwise stated in writing. This includes:

• Pool table sales (new or refurbished)
   
• Signature Set-Up™ or installation services
   
• In-shop accessory purchases
   
• Resurfacing or repair labor
   

If you have a concern about your purchase or believe there was an error, please reach out to us within 3 business days of delivery or completion. We’re happy to help clarify or resolve any issues where applicable.

We do not offer refunds, returns, or exchanges on services or products once delivered or installed.

Exceptions may apply in the following rare cases:

• The item is proven defective upon delivery and is unused
   
• A product is unavailable after payment and cannot be substituted
   

In such cases, a store credit or partial refund may be issued at our discretion.

We stand behind our craftsmanship. All Signature Set-Up™ services include a lifetime guarantee that covers:

• Assembly accuracy
• Leveling (standard leveling only; does not include natural settling or floor shifting)
• Felt seams or tuck corrections caused by installation error
   

Warranties on retail products (tables, cues, accessories) vary by manufacturer and will be passed through accordingly. Please ask us about brand-specific warranty options prior to purchase.

If you purchase a product through a third-party referral (e.g., Amazon affiliate, special-order item), all return and warranty policies are governed by that vendor. We’ll always help facilitate, but cannot guarantee third-party timelines or approvals.

If you’re unsure about an item, service, or policy, please reach out before making a purchase. We’d love to help you find the right fit—no pressure, no surprises.

We love what we do—and we love when service goes off without a hitch. By keeping us updated and ready, you help our team deliver the best results possible. 

Thank you!